Avis Busselton Car and Truck Rental, 25 Albert Street, Busselton

Reviews

• Melissa Clarke

  19.02.2018
  ★ ☆ ☆ ☆ ☆
  I was late for an appointment today, not just any old appointment but an important ongoing Oncology one, vital to my sons terminal brain cancer treatment at Sir Charles Gardiner in Perth. Due to the heat we are experiencing in the southwest , and my own vehicles air conditioning being too costly for me to fix at the moment , I used the Avis website to reserve a car for a 24 hour period , so that my son, who is on anti-seizure medication now, would be able to do the 7 hour round trip in comfort and to avoid any possible stress on his brain from the heat.Extreme or lengthy exposure to either hot or cold can exacerbate this condition. When I booked online I made sure I read and double checked the debit card policy to make sure there wouldnt be any nasty surpises. On arriving to pick it up, I was told that I would need to have an avail funds in that account of $3000, plus 2 other charges , and that this is stated online. It clearly does not state any amount of $3000 ,and so we both had to endure terrible heat. I did call the boss in Bunbury, who had no sympathy after explaining my situation, I offered what I believed to be a fair cash dep, to no avail. I was told " If you dont have the $3000 then you cant have the car. " What would an excess of $3000 be for, Im left wondering ?? Flexibility can go a long way in a company where you are dealing with peoples individual situations. I have hired vehicles with other companies with a debit card many times, and NEVER had this happen. First and last time dealing with Avis.

Photos